Refund policy

Refund & Exchange Policy

Thank you for shopping with us at NIZWA.

Refunds

We do not offer refunds for any purchases made through our store. Once an order is confirmed and processed, it is considered final. Please ensure all product details and sizes are correct before placing your order.

Exchanges

We accept exchanges within 14 days of receiving your order, provided the item meets the following conditions:

  • The item is in its original condition, unworn, unwashed, and free of any damage or alterations.

  • Tags and packaging are intact and included.

  • You provide a proof of purchase (e.g., order number or receipt).

Customers are responsible for the cost of return shipping unless the item received was defective or incorrect.

To initiate an exchange, please contact our customer support team at [your email address] within 14 days of receiving your order. Please include your order number and reason for the exchange.

Once we receive and inspect the returned item, we will process the exchange and ship out the replacement product.

Exceptions

Custom-made or tailored dishdashas are not eligible for exchange unless they arrive damaged or defective.